Live Chat

In some sectors, Live Chat is beneficial. It provides real-time responses and may reduce customer wait times compared to email or phone.

With ECommerce, for example, it may lead to increased sales and conversions, as agents can guide customers through purchases, answer questions and reduce cart abandonment.

For existing clients, rapid responses to general support questions may also be suitable for Live Chat.

AdaptiveERP believes 'Bots' do not foster client relations. In most cases they slow down customer journeys considerably, leaving clients frustrated and understanding automation was to reduce company costs - rather than improve client handling. Therefore, our Live Chat allows you to program certain 'repetitive messages', such as greetings, but relies on human interaction.